Security & Privacy Framework

  1. Security Policy

At Caiva, we are committed to maintaining a safe, secure, and trustworthy environment for our customers, partners, and team members. Our security framework is designed to safeguard our digital and physical assets, user data, and business operations from evolving cyber threats and risks.

Security Vision

“To make Caiva a secure, resilient, and trusted organization by protecting its systems, data, and customers from unauthorized access, misuse, or harm.”

Scope

This policy applies to all employees, contractors, vendors, customers, and any third-party systems interacting with Caiva infrastructure, platforms, or data.

Key Security Principles

  • Information Protection: Protecting personal, confidential, and business-sensitive data from unauthorized access or disclosure.
  • Physical & Logical Security: Implementation of multi-layered security measures, including firewalls, encryption, access control, and surveillance.
  • Business Continuity: Ensuring service continuity and rapid recovery through disaster recovery protocols.
  • Security Responsibilities: Clearly defined responsibilities at all levels for information security.
  • Incident Response: A documented process for reporting, investigating, and responding to breaches or disruptions.
  • Regular Audits: Scheduled internal and third-party reviews of security protocols.
  • Awareness & Training: Ongoing training programs to keep staff informed of security responsibilities and threats.
  1. Privacy Policy

At Caiva, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, or platforms.

Information We Collect

  • Full Name
  • Email Address
  • Mobile Number
  • Address
  • Purchase and service interaction history
  • Uploaded files (e.g., invoices or product images)

Purpose of Data Collection

  • To deliver and improve our products and services
  • To communicate with you regarding support, offers, or product updates
  • To ensure compliance with legal obligations

We do not sell, rent, or disclose your personal information to unrelated third parties.

Data Security Measures

  • SSL encryption
  • Secure server infrastructure
  • Access controls and monitoring

Data Retention

We retain your data only as long as necessary for business, support, or legal purposes.

Third-Party Services

Some tools on our website (e.g., payment gateways, analytics, chat tools) are governed by their own privacy policies.

Your Rights

  • Access or correct your data
  • Request data deletion (subject to legal obligations)
  • Withdraw consent at any time

To exercise these rights, contact: connect@doodle.in

  1. Terms of Use

By accessing or using our website or services, you agree to:

  • Provide accurate information
  • Not engage in any unauthorized activity or misuse
  • Respect all intellectual property and trademarks
  • Accept Caiva’s right to modify or discontinue services at any time

Violations may result in suspension or permanent account restrictions.

  1. Cookie Policy

Caiva uses cookies to:

  • Enhance user experience
  • Monitor and analyze traffic
  • Store your preferences securely

You can manage cookies via your browser settings. Disabling cookies may impact site functionality.

  1. Cybersecurity Best Practices

We encourage users and partners to:

  • Use strong, unique passwords
  • Avoid sharing login credentials
  • Be cautious when using public Wi-Fi
  • Report any unusual activity to connect@doodle.in

Contact Us

For questions or concerns about these policies:

Email: connect@doodle.in
Address: [Dev Aurum, Prahladnagar Commercial Complex,
Ahmedabad, Gujarat, India]